Got Questions?Frequently Asked QuestionsWhat is DoubleJump Academy?DoubleJump Academy is a learning platform dedicated to teaching VFX and CGI. Our goal is to empower artists with as many high-quality tutorials and workshops as possible. Above all else, we want you to have fun and achieve your goals.Do you offer training plans for studios?Yes, we offer Studio Pass for studios and operations. Please reach out to hello@doublejumpacademy.com for more information.How long do I have access to the workshops?You'll have lifetime access to the course content and all future updates to paid workshops and masterclasses. Workshop/Masterclass is self-paced, so you can study at whatever pace is right for you.Which workshops are the right for me?We offer a broad spectrum of workshops, ranging from beginner to advanced topics. Please contact us at: hello@doublejumpacademy.com and let us know what would you like to learn; it'll help us tailor your educational path that suit your needs.Who is MORF?MORF is our friendly cloud. We don't take responsibility for his words or actions. He can get angry if the students don't participate in the classes and we have seen him spontaneously burst into flames because one guy didn't do his homework. We tried replacing him with a better, friendlier helper but he morphed into a thunder cloud and started throwing lightning at us. Who knows what he is capable of, but we don't want to find out, so we keep him around.How do I receive feedback and help?Just hop onto our Discord channel. We'd be thrilled to assist you in your learning journey.Refund PolicyPre-sale Workshops:If you have purchased a pre-sale workshop, you can request a refund within 7 days of your purchase. However, after the initial 7 days, refund requests will not be accepted. The reason for this policy is to ensure that the pre-sale workshops have a fair chance to succeed. Once an instructor begins working on a workshop, excessive refund requests can jeopardize the workshop's viability and undermine the hard work put in by the instructors. We have modeled our pre-sale policies after those of Kickstarter.In the event that we do not achieve the desired quota (a specified number of seats sold) for the workshop, the workshop will not be conducted, and all participants will receive a full refund. This ensures that you will not incur any financial loss if the workshop does not meet the required participation threshold.Immediate Access Workshops:For workshops that are available for immediate access upon purchase, you have a 14 days refund policy if you are dissatisfied with the workshop. However, if you have watched more than 15% of the workshop content, a refund will not be provided. You have up to 14 days from the date of purchase to request a refund.We appreciate your understanding of these policies, which are designed to strike a balance between supporting our instructors and ensuring customer satisfaction. If you have any questions or require further assistance, please do not hesitate to reach out to us.Refund Policy for Price Changes:Refunds will not be issued solely due to subsequent price reductions or sales events.The price paid at the time of purchase is final and binding, regardless of future promotional offers or discounts. Customers who have purchased a workshop at full price are not eligible for retroactive discounts or partial refunds if a sale occurs after their purchase. Sale Period: Sales and promotional offers are time-limited and apply only to purchases made during the specified sale period. Previous purchases made outside of the sale period are not eligible for sale prices or discounts.Price Matching: We do not offer price matching or adjustments for previous purchases based on current or future sale prices.Need help?Contact us at: hello@doublejumpacademy.comWe will get back to you as soon as possible.
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